Vendor Terms & Conditions

1. Account and Eligibility

The app is intended for authorized restaurant owners, managers, and staff aged 18 or above. Users must provide accurate information and keep login details and OTPs secure.

2. Restaurant Responsibilities

Restaurants are responsible for keeping their menu, prices, branches, working hours, item availability, delivery fees, bank details, and business information accurate and updated.

3. Orders and Customer Service

Restaurants must manage orders promptly, maintain correct preparation times, update order statuses accurately, and inform customers about delays, cancellations, substitutions, or unavailable items.

Food Pedia provides the management platform but is not responsible for food preparation, quality, hygiene, delivery, or restaurant services.

4. Customer Data

Customer information may only be used to process orders, provide support, and manage restaurant operations. It must not be sold, shared without authorization, or used for unrelated marketing.

5. Staff Access

Restaurant administrators are responsible for creating staff accounts, assigning appropriate permissions, monitoring activity, and disabling access when employees leave.

6. Payments and Subscriptions

Some features may require subscription fees, commissions, setup charges, or other service fees. Pricing and payment terms will be communicated separately.

Restaurants are responsible for providing correct bank and payment information.

7. Acceptable Use

Users must not misuse the app, create fake orders, access another restaurant's account, upload harmful content, manipulate statistics, misuse customer data, or attempt to damage or copy the platform.

8. Third-Party Services

The app may use services such as WhatsApp, Google, Firebase, payment gateways, SMS providers, and cloud hosting. Their availability and policies are controlled by the respective providers.

9. App Availability

Food Pedia aims to provide a reliable service but does not guarantee uninterrupted or error-free access. Features may be updated, modified, suspended, or removed when required.

10. Suspension and Termination

Food Pedia may suspend or close accounts involved in fraud, unpaid fees, security risks, incorrect information, customer-data misuse, or violations of these Terms.

11. Privacy and Data Deletion

Personal information is handled according to the Food Pedia Vendor Privacy Policy.

Users may request account deletion through the app, website, or support email. Some records may be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes.

12. Intellectual Property

The Food Pedia name, logo, app, software, interface, and designs belong to Food Pedia or its licensors. Restaurants retain ownership of their original menus, images, and branding but allow Food Pedia to use them for operating the service.

13. Limitation of Liability

Food Pedia is not responsible for indirect losses, lost revenue, business interruption, third-party outages, incorrect restaurant information, failed orders, or restaurant-related customer complaints.

14. Changes to Terms

These Terms may be updated when features, laws, services, or business requirements change. Continued use of the app after an update means acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of Pakistan. Any unresolved dispute will be handled by the competent courts of Karachi, Sindh, Pakistan.